Responsible Gambling (Responsible Play)
PrizeZoneNZ.com encourages play that is fun, informed, and within your limits. If gambling stops being enjoyable, seek support early.
Set limits & use tools
- Time reminders: set an alarm on your phone or device before you start and take regular breaks.
- Budget limits: decide a maximum spend and never chase losses.
- Take-a-break: pause your activity for 24 hours, a week, or longer. You can request a break by contacting us.
- Self-exclusion / account closure: request self-exclusion or closure any time via contact@prizezonenz.com or +64 9 889 5172. We will confirm the scope and duration and action it as soon as practicable.
Warning signs
- Spending more time or money than planned
- Chasing losses or borrowing to gamble
- Hiding gambling, feeling guilt or stress
- Missing work/study or relationship conflict
- Feeling unable to stop
Ways to stay in control
- Only play when calm and sober
- Keep gambling separate from essential expenses
- Take breaks and check in with how you feel
- Talk to someone you trust if worried
Support in New Zealand
Gambling Helpline NZ: 0800 654 655 • text 8006 • live chat: gamblinghelpline.co.nz
Healthline: 0800 611 116 • healthline.govt.nz
If you or someone else is in immediate danger or needs urgent help: call 111.
Crisis supports
- Call/text 1737 (free, anytime)
- Lifeline: 0800 543 354 or text 4357
- Suicide Crisis Helpline: 0508 TAUTOKO (0508 828 865)
- Emergency: 111
Regulator & public health information
- Department of Internal Affairs (Gambling): dia.govt.nz/Gambling
- NZ Ministry of Health – problem gambling: health.govt.nz
- Problem Gambling Foundation of NZ: pgf.nz
This page provides general information and is not medical, legal, or financial advice.